Hi, I am Mathias
I like observing how things work - especially when they don’t quite yet - and encouraging them to run more smoothly.
I've done a lot of things. I started from the ground up in airfreight customer service before working into sales. Not above the system but inside it, I was connecting couriers, clients and operations when the clock was running. Then I threw myself into retraining as a developer, rebuilding a top-tier cybersecurity platform before stepping into UX design on the same project.
Somewhere across all of it, the same instinct kept showing up: watch carefully, understand deeply, make it work better for the people inside it. That's what led me here.
Curiosity pulls me into complex systems, workflows and services, where I observe, question and figure out how things actually function in practice.
Service Design · UX Design · Accessibility
Observe
Understand
Encourage
Case Studies
How I ditched cash payments to make life easier for DHL couriers and clients.
FIXING THE “CASH-ON-PICKUP” HEADACHE
REDESIGNING A TIER-ZERO RESOURCE ORCHESTRATING PLATFORM
Improving data governance and usability within a financial institution.